Online therapy in Australia: How to get started?

Let's walk you through the simple steps of how to get started with online therapy

1/ Start with a mental health check-in

Our mental health check-in uses the DASS-21 assessment which is a set of three self-report scales designed to measure the emotional states of depression, anxiety and stress.

This mental health self-assessment is a quick, free and confidential check-in that provides you a better understanding of your mental wellbeing.

You can use the results of this test to tailor your psychologist search and increase your chances of getting a better match.

Start your mental health check-in

2/ Get matched with an online therapist

Online therapy starts with finding the right psychologist for your needs and schedule.

We recommend using our matching tool as it's the simplest way to find a therapist. However, if you want to be more specific in your search, you could also browse our online psychologist's profiles and use our filters to refine your search.

Once you've picked your psychologist, you can browse their availability and book your online therapy session.

Get matched with a therapist

3/ Upload your Medicare documents (when eligible)

Medicare journey for your psychology sessions

To be eligible for Medicare rebates, you must possess a valid Medicare card and obtain a referral letter as well as a Mental Health Plan from your General Practitioner prior to your session.

To claim your sessions, you must upload your Medicare documents to your account via the Medicare tab of your dashboard before your session occurs.

Once your session is completed, you can submit your claim to Medicare.

Learn more

4/ Join your online therapy session

My Mirror has made using online therapy as easy as possible. To start your session, simply log into your My Mirror account from your phone, tablet or laptop. We recommend using a laptop, as it's a more comfortable option for your therapy sessions.

There are options to turn the video camera off so that you can turn the session into an audio call if you choose to. You are also able to send messages to your psychologist during the call using the chat function.

You remain in control of how you want your therapy sessions to be conducted and when you want to schedule them.

Access more affordable sessions with medicare rebates

Access up to 10 rebated sessions per calendar year.

Simply claim via Medicare after your online therapy session and receive rebates back on your account within a few days.

More about Medicare rebates

Up to 10 rebated sessions / year
From $129 / session after rebate
No upfront payment required

Why choose online therapy with My Mirror

Flexible schedule management
Find a psychologist whose availability matches your own. Choose from morning, afternoon and evening sessions, or even find psychologists who may be available for same-day sessions.
Psychologist match guarantee
Not sure your psychologist is the right fit? We know how important finding the right match can be and we offer one session bulk-billed or discounted to try again with a new psychologist. Find out more
Access session notes anytime
Have all your information in one place with digital session notes readily available in your profile. Work towards a brighter future with psychologist recommendations and next steps.
Track your progress clearly
Track how therapy is helping you reach your mental health goals with regular DASS21 testing, and see any changes to your emotional wellbeing over the course of your online therapy.

Is online therapy is right for me?

There’s no universal fit in therapy. If face-to-face sessions don’t feel right for you, then that’s ok. Therapy looks different for everyone, and the reasons you may choose online therapy can be far-reaching.

Online therapy is secure and convenient, with no waiting lists and Medicare rebates process for you. Whether you're living in a remote community, cannot travel to your psychologists' office, or simply want a therapy solution that works around your schedule, online therapy could be a great option for you.

Read 6 reasons why online therapy might be a good fit for you

Is online therapy effective?

Studies show that online therapy is just as effective as face-to-face therapy, helping hundreds of thousands of Australians access professional therapy services from their own home.

No two people are identical, and that’s why therapy should be personalised and adaptive. Online therapy allows you to do just this – personalised therapy sessions using evidence-based techniques.

What does the research say about online therapy?

Is online therapy safe & secure?

Confidential and discrete sessions are a vital part of therapy. All My Mirror psychologists are fully qualified and registered with the Australian Health Practitioner Regulation Agency (or AHPRA for short). This means they are both ethically and legally bound to keep their sessions confidential, and gives clients peace of mind to talk openly.

All our online therapy sessions are end-to-end encrypted, so only you and your psychologist have access to the call. No third parties, including My Mirror itself, can access data from the call.

Online therapy works best when our clients know they’re in a safe space. That’s why we take our privacy and security policies seriously, creating the best possible environment for you and your online therapy sessions.

How do I know I’ve found the right psychologist?

You’ll know you’ve found a good psychologist match when you’re able to speak freely and open up in your therapy sessions. They should make you feel heard, have experience working in your area of concern, and most importantly help you to see improvements as your sessions progress over time.

See the best signs you've found a good psychologist match

What are the different types of therapy?

There are many different types of therapy, and your psychologist may assess which could be the right type for you based on your individual needs and goals. Some of the most common forms of therapy can include:

Cognitive Behavioural Therapy
Acceptance and Commitment Therapy
Dialectical Behavioural Therapy
Hypnotherapy
Psychodynamic Therapy
Motivational Interviewing
Mindfulness Based Cognitive Therapy

Learn more about the different types of talk therapy

Preferred by psychologists, by their clients

4.9/5
overall satisfaction
100 000+
online psychology sessions
4.9/5
psychologists match

Get matched with a psychologist

Start your therapy journey with an online psychologist

View all our online psychologists

Frequently Asked Questions


: We ensure all of our Clinical Psychologists and General Psychologists have current registration to practice with the Psychology Board of Australia (PsyBA) and are listed with the Australian Health Practitioner Regulation Agency (AHPRA). My Mirrors ensure all of our psychologists have the required credentials and qualifications, and have relevant experience in the treatment of adult mental health issues. They also undergo an interview process conducted by a team of us at My Mirror, to ensure they uphold the highest of standards in ethical care and work in line with evidence-based practices to guide your therapy.
: My Mirror is an online psychology service available to anyone (within Australia) aged 13 years and over.

If you are aged 16 years or under, by using the My Mirror service you confirm that you have parental, guardian or GP consent.

Note: If you are under 13 years of age and interested in using our service, please contact our admin team on 02 9090 4730 or hello@mymirror.com.au. This will allow us to help you find a psychologist suited to your needs and explain the parental, guardian or GP consent we require before you use our service.
: My Mirror supports private fees and Medicare benefits. Please see the full details on our pricing page.

A Mental Health Plan entitles you to Medicare* rebates for psychological treatment by registered psychologists. Under this scheme, individuals diagnosed with a mental health disorder or concerns can access up to 10 individual Medicare-subsidised psychology sessions per calendar year.

*Medicare eligible clients 

For private fee sessions that are not eligible for Medicare rebates, there is a price difference between booking your online session with a general psychologist and a clinical psychologist. If you have private insurance you may still be eligible to claim your sessions - please check with your provider.
: You may be eligible to use My Mirror telehealth services from just $108.85/session, if:

you hold a Mental Health Care Plan and GP referral to access medicare rebates

You may be eligible to use our telehealth services for a reduced cost, if**:

your employer, or relevant organisation, has provided a discount code to apply to our services, or

your private health insurance covers telehealth psychology services

*For more details on rebates, discount codes and pricing structures please read our Terms of Service.
**For further information about employer discounts and private health insurance please speak to your employer and/or your private health insurance provider.
: If you're looking to develop the tools required to build agency and strengthen your psychological resilience, then My Mirror is the right digital psychology service for you. We want to connect you with the right therapist for your needs, so you can take control of your mental wellbeing and become a healthier you with more productive relationships. My Mirror psychologists are all fully equipped with a wide range of expertise, and help treat the full range of Australians with varying levels of psychological distress.

Our psychologists treat specific mental health concerns such as, or associated with: stress, anxiety, depression, prenatal and post natal depression, relationships, parenting related issues, family conflict, addictions, drugs and alcohol, sleep issues, eating disorders, LGBT matters, bullying, trauma, post traumatic stress disorder (PTSD), religion, self-esteem, grief and more.

My Mirror will not be able to offer the right solution for you if:

you are in an urgent crisis or an emergency situation

you have had suicidal thoughts or thoughts of hurting yourself or others

you are a minor and under the care of a legal guardian

you have been diagnosed with a severe mental illness

you have been advised to be in psychological supervision or psychiatric care

you were required to undergo therapy or counselling either by a court or by any other authority, or

you do not have a device that can connect to the internet or you do not have a reliable internet connection.

What clients say about My Mirror

06 June 2024

Ease of access

Very easy to use the dashboard and excellent to read the bio's of each Psychologist to determine best fit. Very happy with service and support.

08 December 2024

Such a great service

I have been nothing but impressed and grateful for My Mirror and my psychologist. The way that they put me in touch with the right person make me feel grateful and the user interface / booking system is nice and easy. Very satisfied and would recommend to others.

27 June 2024

Customer experience

Everyone in the team from my psychologist and the customer support team is so supportive and understanding. They act really quickly and get you what you need whilst being lovely people to deal with! 10/10 recommendation.

29 November 2024

Great Selection

Great selection that allows you to find the perfect fit for your needs. I found my perfect match first time . This is a very easy platform to use and working online makes it so comfortable to talk. Definitely give it a try, just make sure you read the profile so get a good fit.

If you are feeling suicidal or are in crisis call 000 (AU) or use these resources to get immediate help.