Everything You Need to Know
Are you looking to unlock Medicare rebates for your psychology sessions? In this guide, we'll answer all your Medicare self-claiming questions so you can access rebates for your psychology sessions.
How to claim rebates for your psychology sessions
Upload your documents
Before your first session, share your referral letter, Mental Health Plan and Medicare details with your psychologist by uploading them to the My Mirror dashboard.
Sign into Medicare
After your session, log into your myGov account online, or use the Express Plus Medicare app. Select 'make a claim' and complete the form as prompted.
Enter your details
To submit your claim you'll need to provide details from your referral letter and paid invoice. Your paid invoice is emailed to you after every My Mirror session.
Submit your claim
Review and submit your claim. Once your claim is processed by Medicare, you'll receive the rebate back into your account if your details are correct.
How does the referral process work for Medicare-rebated psychology sessions?
Your Mental Health Plan and referral letter will give you access to Medicare rebated psychology sessions. You are entitled to up to 10 sessions per calendar year under the Medicare scheme and they are allocated to you in blocks of 6 and 4.
With a doctor’s referral letter, you can claim an initial 6 psychology sessions per calendar year. If, at the end of your 5th or 6th session, you feel you’d benefit from further psychology sessions, you’ll need to go back to your doctor for a review referral. Your review referral will give you access to the additional 4 rebated psychology sessions.
It’s important you go to your GP for your review referral before you complete any further sessions, otherwise you won’t be eligible for a rebate.
How can I track my claims history?
You can view your full Medicare claims history when you log into your Medicare account. Here you’ll be able to see each individual claim you’ve submitted, so you can keep track of your claims and work out which psychology sessions still need claiming.
You can identify which session your claim is referring to by the date of the service, who the service provider was, and the cost of the service.
Each claim on your myGov account will also show the amount you were rebated, the date the rebate was paid to you, and your out-of-pocket expense for the service after the rebate.
How much can I claim for my psychology sessions?
When completing your claim, you simply need to enter the amount you paid for your psychology session and Medicare will calculate your rebate.
If you see a general psychologist you’ll get back $96.65 in your rebate, and if you see a clinical psychologist you will get back $141.85.
Do I need to make a claim if I’ve been approved by My Mirror for bulk billing?
No, if you are eligible for bulk-billed psychology services you do not need to make a claim through Medicare. Once you submit your bulk billing request form and it has been approved, My Mirror will handle the claim on your behalf.
My Medicare claim has been rejected, why?
Your claim will be rejected if you provide incorrect details or if you’re submitting a claim for a psychology session you’ve already claimed for in the past.
You won’t be eligible for a rebate without your referral letter and Mental Health Plan, which can give you up to 10 rebated psychology sessions per calendar year. This means that Medicare will reject your claim if you have received more than 10 rebated sessions in one calendar year, regardless of the amount of sessions your doctor refers you for.
When do I need to make my claim?
Once you have your invoice, you can make your claim straight away. The sooner you make your claim, the sooner you’ll receive your rebate.
Medicare can’t accept claims for psychology sessions that are over two years old.
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What clients say about My Mirror
So grateful
I am so grateful for my psychologist from My Mirror, and having my psychologist available via telehealth has been so much more beneficial for my mental health. Being able to be seen, heard and listened to rather than waiting so long on a waitlist has been a godsend.
Fantastic experience
Having been initially sceptical, my overall experience with My Mirror has been fantastic. My Mirror matched and connected me with a psychologist who simply “got” me from the very beginning. I cannot recommend this service enough.
Big tick
I'm one of those people who doesn't enjoy going out of my home or talking to a doctor, let alone a psychologist. Without My Mirror and the services they provide I would most likely neglect seeking help, so it's a big tick from me for these guys.
What we need
One of the best online platforms I have ever used. The simplicity of the bulk billing system, rebates and the selection of well educated clinical psychologists is what we need. Couldn't of found a better website. 🙌
Frequently Asked Questions
My Mirror supports private fees and Medicare benefits. Please see the full details on our pricing page.
A Mental Health Plan entitles you to Medicare* rebates for psychological treatment by registered psychologists. Under this scheme, individuals diagnosed with a mental health disorder or concerns can access up to 10 individual Medicare-subsidised psychology sessions per calendar year.
*Medicare eligible clients
For private fee sessions that are not eligible for Medicare rebates, there is a price difference between booking your online session with a general psychologist and a clinical psychologist. If you have private insurance you may still be eligible to claim your sessions - please check with your provider.
You may be eligible to use My Mirror telehealth services from just $108.85/session, if:
- you hold a Mental Health Care Plan and GP referral to access medicare rebates
You may be eligible to use our telehealth services for a reduced cost, if**:
- your employer, or relevant organisation, has provided a discount code to apply to our services, or
- your private health insurance covers telehealth psychology services
*For more details on rebates, discount codes and pricing structures please read our Terms of Service.
**For further information about employer discounts and private health insurance please speak to your employer and/or your private health insurance provider.
As long as your mental health care plan & referral are active before your session date you are eligible to access medicare rebates.
If you are awaiting an appointment with your GP before your session you may book your session and upload your documents once received before your session time to have rebates automatically applied on your behalf after your session. Funds will be processed back to your account within 2-5 business days.
If you prefer to claim medicare rebates yourself simply skip uploading documents to process your claims independently.
You will need both a MHCP and referral letter to access rebates. Please follow up with your GP directly if you are missing either document.
Your GP can submit directly to My Mirror via hello@mymirror.com.au or fax 1800 931 956